Privacy Policy

This Privacy Policy describes how Customized Jewellery ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purpose of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Information Collection for SMS Marketing:

We value your privacy and the information you share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

2. Use of Cookies:

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

3. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

4. How We Collect and Use Your Personal Information:

To provide the Services, we collect and have collected personal information about you from various sources. The information we collect and use depends on how you interact with us. We may use information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

5. What Personal Information We Collect:

Information We Collect Directly from You:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart, or add to your Wishlist.

Information We Collect through Cookies:

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties:

From vendors and service providers who may collect information on our behalf, such as Shopify. Our payment processors for payment information.

6. How We Use Your Personal Information:

Providing Products and Services:

Process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions. Create, maintain, and manage your account.

Marketing and Advertising:

Send marketing, advertising, and promotional communications.
Tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention:

Detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You:

Provide customer support and improve our Services.

7. Use of Cookies:

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use, refer to our Cookie Policy.

8. How We Disclose Personal Information:

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. Such circumstances may include sharing with vendors, business partners, and affiliates.

9. Security and Retention of Your Information:

We implement security measures, but no security measures are perfect. We retain your personal information based on factors like account maintenance, legal obligations, and business needs.

10. Your Rights and Choices:

You have rights such as the right to access, delete, correct, and restrict processing of your personal information. You may also withdraw consent and manage communication preferences.

11. Complaints:

If you have complaints about how we process your personal information, contact us using the provided contact details.

12. International Users:

We may transfer, store, and process your personal information outside your country. Your personal information may be processed by staff and third-party service providers and partners in these countries.

13. Contact:

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, contact us at +917802878083.