Refund & Cancellation Policy

Return & Replacement Policy:

At Customized Jewellery, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, our hassle-free return policy is designed to address your concerns.

Conditions for Return:

1. Initiating a Return: Contact us at within 8 to 14 days of receiving your order to initiate a return.

2. Return Shipping: Customers are responsible for the return shipping costs. Please pack the product securely to prevent damage during transit.

3. Refund Process: Upon receiving the returned product in its original condition, we will process a refund to your original payment method.


1. Used or Damaged Products: We do not accept returns for used or damaged products.

2. Customized or Personalized Items: Products that have been customized or personalized are not eligible for return unless they are damaged or defective.

3. Refund Timeframe:

Once we receive the returned item, please allow 5 to 7 business days for the refund to reflect in your account.

Refund Policy:

Replacement Guarantee:

We stand by the quality of our customized jewellery and offer a replacement guarantee for damaged or defective items. ( Open Box Video Compulsory for Return and Replacement )

Conditions for Replacement or Refund:

To be eligible for free replacement, return, or refund, the following conditions must apply:

1. Physically damaged item: Must be proven by providing clear images or video evidence.

2. Missing parts or accessories: Must be proven by providing clear images or video evidence.

3. Item different from the description: Should be evident from the product detail page on

4. Defective item: Must be proven by providing clear images or video evidence.


  • We do not exchange products for customer ordering errors.
  • Color Discrepancy: We do not guarantee the accuracy of the product color due to variations in monitor displays.

Video Authentication:

To ensure eligibility for free replacement, return, or refund, the buyer must provide authenticated evidence, such as clear images or video supporting their claim. No replacement claim will be accepted without valid evidence.

Cancellation Policy:

Orders can be cancelled within 3 hours of placement. After this timeframe, orders are considered final and cannot be cancelled.

Our products are tailored to your specifications, and customization begins shortly after order placement. Once customization has started, cancellations will not be allowed.

  • Cancellation Procedure:

To cancel your order, please contact our customer support team immediately via +917802878083.

Clearly state your order number and the reason for cancellation.

Contact Us:

For any queries or assistance regarding replacements, refunds, or returns, feel free to contact us at We are here to make your shopping experience seamless and enjoyable.